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Frequently Asked Questions
RETURNS
What is your return policy?
 

You have 30 days from receiving your item(s) to make a free* return for a refund.

Visit our Returns landing page to request a refund or in-store credit equal to the retail price of the product(s) you return.

 

Please note that we only accept items in their original condition with any included tags attached. We will not accept your item if it has been washed, deodorant stains, snags or signs of wear, pet fur, etc.

 

Brook & Vale only offers in-store credit or refunds to the original form of payment. 

 

Orders placed separately cannot be returned together. Combining orders will slow down the return process; once we receive the returned item(s), we will issue the refund or in-store credit.

 

International/APO returns: If you pay to send the item(s) back to us in their original condition, we will happily issue you a refund once we receive the item(s). Once you have dropped off your item with your carrier, please be sure to provide us with your package’s tracking number. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Brook & Vale.

 

Once you fill out the return link, we will approve or deny your request within one business day. Once approved, we will email you a return label to use when shipping your product(s) back to us.

 

*Free US domestic returns only; see International/APO/FPO return policy for more details.

 
Can I return an item if I have worn and washed it?
 
 
Can I request an exchange or replacement?
 
 
Do you offer returns for international/APO/FPO orders?
 
 
Where are the swing tags?
 
 
GENERAL
Can I get a restock notification email?
 

All of our pieces are limited edition with no restock available at this time.

In the future, restock notification request options will be available on a case-by-case basis.

 
Help! How do I cancel my order?
 
 
Do you have a loyalty rewards program?
 
 
Do you have a size chart?
 
 
ORDERS
My order has arrived damaged! What can I do?
 

In the unlikely event that you receive a defective item, please send the following info to  contact@brookandvale.com: your order number, the name of the damaged item, a photo that shows the damage as clearly as possible, a full-length image of the product, and a photo of the Brook & Vale logo and label.

 
I received the wrong item. What can I do?
 
 
SHIPPING
Do you ship to P.O. boxes?
 

Yes, we can ship to P.O. boxes.

 
Do you ship to APO/FPO/DPO addresses?
 
 
Do you ship internationally?
 
 
Are there shipping delays during the holidays?